Accessibility Statement for Waste Collection Westminster Services

Waste Collection Westminster is committed to providing an accessible and inclusive service for all residents, businesses, and visitors who need information about waste and recycling collections in the Westminster area. We aim to ensure that everyone can access clear, accurate, and usable information about our waste collection services, regardless of technology, language, or personal circumstances.

Our commitment to accessibility

Our goal is to make information about Waste Collection Westminster as accessible as possible. We work to meet the Web Content Accessibility Guidelines, version 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments. Following WCAG 2.1 AA also makes our information more usable for everyone, including older people and those accessing services on different devices.

WCAG 2.1 AA standards

We are working to ensure that key pages and content related to waste collection in Westminster follow the WCAG 2.1 AA principles of being perceivable, operable, understandable, and robust. This includes clear headings, consistent navigation, meaningful link text, sufficient colour contrast, and content that can be resized without loss of information. We test our content against these standards and review updates regularly to maintain accessibility as services develop.

Support for screen readers

Information about waste collection services in Westminster is structured so that it can be read by common screen reader software. We use logical heading levels, descriptive page titles, and meaningful labels for controls wherever possible. Images that convey essential information are given text alternatives. We aim to keep language plain and clear, especially for important details such as collection days, service changes, and instructions on how to prepare waste and recycling.

Keyboard navigation and operability

We design our digital information so that it can be navigated and operated using only a keyboard. Users should be able to move through menus, forms, and content related to Waste Collection Westminster using standard keyboard commands such as the Tab, Shift plus Tab, Enter, and arrow keys. We work to ensure that the visible focus state is clear, so users can always see which element is currently selected. Our aim is that no essential function relies only on a mouse or touch input.

Accessible content about waste collection

We aim to present all important information about waste and recycling in Westminster in formats that are easy to read and understand. This includes simple language, logical page layouts, and clear instructions. Where we provide documents or downloadable content about waste collection services, we work to ensure they are accessible or can be provided in alternative formats on request.

Continuous improvement

Accessibility for Waste Collection Westminster is an ongoing process. We regularly review our information and digital services, including feedback from users, accessibility checks, and technical updates. When we identify accessibility issues, we aim to fix them as soon as reasonably possible and to prevent similar issues in future content or services.

Contact for accessibility requests and feedback

If you have difficulty accessing information about waste collection in Westminster, or if you need information in a different format, you can contact our accessibility team. You can ask for large print, audio, easy read, or other reasonable adjustments to help you access waste collection information and services.

When you contact us, please tell us which part of the waste collection information you are trying to access and what support you need. This will help us respond more quickly. We take all accessibility requests seriously and will do our best to provide a suitable response within a reasonable time.

You can also contact us to report any accessibility problem, make a suggestion for improving accessibility, or provide general feedback about how easy or difficult it is to use our waste collection information in Westminster. Your comments help us improve our services for everyone.