Waste Collection Westminster Terms and Conditions

These Terms and Conditions govern the provision of waste collection and related services by Waste Collection Westminster. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing our team to carry out any work at your premises.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Client means the person, business, organisation or other entity requesting or receiving waste collection services from Waste Collection Westminster.

1.2 Services means any waste collection, removal, transport, recycling, disposal or related services provided by Waste Collection Westminster.

1.3 Contract means the agreement between Waste Collection Westminster and the Client for the supply of Services in accordance with these Terms and Conditions.

1.4 Premises means the location at which the Services are to be carried out, as specified by the Client at the time of booking.

1.5 Waste means the materials, goods, rubbish or refuse that the Client requests Waste Collection Westminster to collect and manage in accordance with applicable waste regulations.

2. Scope of Services

2.1 Waste Collection Westminster offers waste removal, collection, and related services for household, commercial and other non-hazardous waste streams, subject to applicable legislation and these Terms and Conditions.

2.2 The exact scope of the Services, including the type of waste to be collected, the volume or weight, the service date and time window, and the service charges, will be set out in the booking confirmation provided to the Client.

2.3 Waste Collection Westminster reserves the right to refuse any waste that, in its reasonable opinion, is unsafe, illegal, incorrectly described, excessively heavy or otherwise unsuitable for collection.

3. Booking Process

3.1 Bookings for waste collection services may be made by telephone or other booking channels as made available by Waste Collection Westminster from time to time.

3.2 When placing a booking, the Client must provide accurate and complete information, including but not limited to:

a. Full name or business name.

b. Contact details.

c. Collection address and access details.

d. Description of the waste to be collected, including any special handling requirements.

e. Preferred date and time window for collection.

3.3 The Client is responsible for ensuring the information provided is correct. Waste Collection Westminster is not liable for delays, additional charges or failure to perform Services arising from inaccurate or incomplete information.

3.4 A booking is not confirmed until Waste Collection Westminster issues a booking confirmation, which may be provided verbally or in writing, and sets out the essential details of the Services and applicable charges.

3.5 Waste Collection Westminster reserves the right to refuse or cancel any booking at its discretion, including where the requested service is not feasible, capacity is not available, or the Client has an outstanding balance.

4. Access and Client Obligations

4.1 The Client must ensure that Waste Collection Westminster and its operatives have safe and reasonable access to the Premises at the agreed time, including any necessary keys, codes, parking permissions or entry instructions.

4.2 The Client must ensure that the waste is:

a. Properly segregated where required by law or agreed as part of the Services.

b. Placed in accessible locations, clearly identifiable and not obstructed.

c. Free from prohibited items, including but not limited to certain hazardous materials, controlled substances, and medical or clinical waste, unless expressly agreed in advance and compliant with relevant regulations.

4.3 If Waste Collection Westminster is unable to carry out the Services due to lack of access, unsafe conditions, incorrect information, or the presence of prohibited or misdescribed waste, the Client may be charged a call-out fee and any reasonable additional costs incurred.

4.4 The Client is responsible for obtaining any necessary permissions or consents from landlords, tenants, local authorities, building managers or neighbours in relation to the provision of the Services and use of access routes.

5. Pricing and Payments

5.1 Charges for waste collection services are based on factors such as type of waste, volume, weight, labour time, access conditions and disposal or recycling costs. Indicative prices may be provided at the time of booking, but final charges may vary based on actual waste presented and conditions encountered on site.

5.2 Waste Collection Westminster will notify the Client of any changes to the quoted price before proceeding with the Service where possible. If the Client does not agree to the revised price, the Service may be cancelled in accordance with these Terms and Conditions, and a call-out or cancellation fee may apply.

5.3 Unless otherwise agreed, payment is due in full on or before completion of the Services. Waste Collection Westminster may require payment in advance for certain bookings.

5.4 Payments may be made by accepted payment methods as advised by Waste Collection Westminster. The Client must ensure that funds are available and that payment details are accurate.

5.5 All amounts quoted are exclusive of any applicable taxes or levies, which will be added at the prevailing rate where required by law.

5.6 Failure to make payment when due may result in suspension of services, cancellation of future bookings and the application of interest and reasonable recovery costs. Waste Collection Westminster reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in collecting overdue payments.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by contacting Waste Collection Westminster using the contact details provided at the time of booking.

6.2 Where the Client cancels a booking more than 24 hours before the scheduled collection time, any prepayment may be refunded or credited, less any non-refundable charges explicitly communicated at the time of booking.

6.3 Where the Client cancels a booking within 24 hours of the scheduled collection time, Waste Collection Westminster reserves the right to charge a cancellation fee to cover administrative and operational costs, including allocated vehicle and operative time.

6.4 If Waste Collection Westminster is unable to perform the Services on the agreed date and time due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, mechanical failure or staff illness, it will notify the Client as soon as reasonably practicable and offer an alternative appointment. Waste Collection Westminster shall not be liable for any losses arising from such rescheduling, subject to clause 9.

6.5 Waste Collection Westminster may cancel or suspend the Services at any time if:

a. The Client fails to make payment when due.

b. The Client materially breaches these Terms and Conditions.

c. Carrying out the Services would pose a health and safety risk or would be unlawful.

7. Waste Regulations and Compliance

7.1 Waste Collection Westminster will manage and transport waste in accordance with applicable UK waste management laws and regulations and will aim to ensure waste is handled responsibly and, where possible, directed to appropriate recycling or recovery facilities.

7.2 The Client is responsible for accurately describing the nature of the waste. Misdescription or concealment of hazardous or prohibited items may lead to additional charges, refusal to collect, reporting to relevant authorities and potential legal consequences.

7.3 The Client must not include in the waste any materials that are prohibited by law or by Waste Collection Westminster, including but not limited to asbestos, certain chemicals, explosives, pressurised containers, medical sharps or infectious waste, unless expressly agreed in advance and handled under a specific compliant arrangement.

7.4 Title to the waste shall pass to Waste Collection Westminster upon collection, subject to applicable regulations, except where legislation or specific agreements dictate otherwise. Waste Collection Westminster may sort, treat, reuse, recycle or dispose of the waste at its discretion, in compliance with relevant law.

7.5 The Client acknowledges that regulatory requirements and local waste collection rules may change from time to time, and agrees to cooperate with any reasonable measures implemented by Waste Collection Westminster to maintain regulatory compliance.

8. Liability and Limitations

8.1 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

8.2 Subject to clause 8.1, Waste Collection Westminster shall not be liable for:

a. Loss of profits, revenue, contracts or anticipated savings.

b. Loss of business opportunity, goodwill or reputation.

c. Indirect or consequential loss or damage of any kind.

8.3 Waste Collection Westminster will take reasonable care when carrying out the Services. However, the Client is responsible for protecting surfaces, fixtures and fittings that may be vulnerable to damage during the removal or movement of waste. The Client should notify operatives of any fragile or high-value items or surfaces in the vicinity of the work area.

8.4 Waste Collection Westminster shall not be liable for any damage caused by the condition or nature of the waste itself, nor for damage that occurs where the Client has requested or insisted on a course of action that the operatives have indicated may cause damage.

8.5 In the event that Waste Collection Westminster is found liable for any loss or damage arising from the Services, such liability shall be limited to the total amount paid by the Client for the relevant Service occasion, unless otherwise required by law.

8.6 The Client agrees to indemnify and hold Waste Collection Westminster harmless from any claims, costs, damages or liabilities arising from:

a. The Client's breach of these Terms and Conditions.

b. Misdescription or concealment of waste.

c. Failure to obtain necessary permissions or consents.

d. Any unsafe conditions at the Premises that are not caused by Waste Collection Westminster.

9. Insurance

9.1 Waste Collection Westminster maintains appropriate insurance cover for its operations as required by law and good industry practice.

9.2 Details of insurance cover may be provided to the Client upon reasonable request. The existence of such insurance does not extend or increase the liability of Waste Collection Westminster beyond the limitations set out in these Terms and Conditions.

10. Complaints and Dispute Resolution

10.1 If the Client is dissatisfied with any aspect of the Services, they should contact Waste Collection Westminster as soon as possible, providing full details of the issue, including the service date, address and nature of the complaint.

10.2 Waste Collection Westminster will investigate complaints in a fair and timely manner and may request reasonable cooperation from the Client, including access to the Premises or provision of supporting information.

10.3 Where a complaint is upheld, Waste Collection Westminster may, at its discretion, offer a remedy such as a partial refund, re-performance of the Services or other appropriate resolution, subject to the limitations of liability set out in these Terms and Conditions.

11. Data Protection and Privacy

11.1 Waste Collection Westminster will collect and process personal data provided by the Client for the purposes of administering bookings, providing Services, managing payments, handling queries and meeting legal obligations.

11.2 The Client's personal information will be handled in accordance with applicable data protection laws. Clients should ensure that any personal data they provide about third parties is provided lawfully and with appropriate consent where required.

12. Variation of Terms

12.1 Waste Collection Westminster may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, operational needs or service offerings.

12.2 The version of the Terms and Conditions in force at the time of the Client's booking will normally apply to that booking, unless a change is required by law or expressly agreed with the Client.

13. Severability

13.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

14. Entire Agreement

14.1 These Terms and Conditions, together with the booking confirmation and any specific written agreements, constitute the entire agreement between Waste Collection Westminster and the Client and supersede any prior understandings, representations or arrangements, whether written or oral, relating to the subject matter.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a booking with Waste Collection Westminster or permitting our operatives to carry out waste collection at your premises, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.